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Customer relationship management (CRM)

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Customer relationship management (CRM)

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CRM system includes customer master, customers inquires, inquiries distribution, follow-up, offer(quotation), offer's history, order acknowledgment, inquiry status, campaign revenues against expense, sale performance, etc.

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  • SKU: 4486487
  • Category: CRM
CRM is confinement of customer relationship management. CRM includes every interaction done with the customer whether its service oriented or sales related.

CRM is a very influential business strategy which often plays key role in attracting, maintaining & understanding customers. Understanding customer requirements is the first responsibiof every organization & CRM proves to be very beneficial in doing so.

CRM in a very simple language called customer-business relationship; however CRM systems are used in the exact manner
to conduct sales leads & business contacts. CRM is a very powerful tool in managing customers. It increases the profit as
well as increase the number of customers. It is very obvious because the rise in customer satisfaction & increase in profit
always goes hand-to-hand.

Customization-every management system produces best result when it is designed in the best customize way & CRM is no
exception. The need & requirement varies with the type of business, so lead management system allows you to get the best
customized look which suits your brand.

Compatible & absolute information- The appropriate system which navigates you to get the right information about your
leads. The meeting between a rep and customer can be recorded so managers are in touch with the whole process &
makes it simple for them to approach your customers.

  • Customer Relationship Management
    • Transaction Management
    • Project Management
    • Opportunity Management
    • File management


      • Marketing Campaigns
        • Customer Profiling & Segmentation
        • Marketing Campaigns
        • Questionnaires / Surveys
        • SMS/MMS Marketing
        • Event Management


          • Service Management & Customer Care
            • Knowledge base management
            • Service management
            • Calendar management
            • Complaint management


              • CTI Integration



              KEY FEATURES

              FINANCIAL MANAGEMENT
              • General Accounting
              • Managerial Accounting
              • Alternative accounting schemes, autonomous accounting schemes results.
              • Balance Sheet
              • Analytical Accounting
              • Standard Financial Management
              • Advanced Financial Management
              • Cash Flow Management

              TASK MANAGEMENT
              • Task Name
              • Due Date
              • Task Status
              • Task Assign to
              • Maintain Daily to do list

              MANAGEMENT OF FIXED ASSETS
              • Standard Fixed Asset Management
              • Advanced Fixed Asset Management

              RECRUITMENT MANAGEMENT
              • Job posted
              • Job application

              LEADS MANAGEMENT
              • Lead Status
              • Lead assign to
              • Inquiry Title

              INVENTORY MANAGEMENT
              • Management of Inventories and Warehouses
              • Composite items, Prescriptions, Sets/Kits
              • Correlations between Goods
              • Serial Number
              • Lots
              • Color-Size-Assortment

              OFFICE ASSETS MANAGEMENT
              • Stock category
              • Stock list
              • Manage stock (stock history)
              • Assign stock (assign stock report)
              • Stock report

              PROJECT MANAGEMENT
              • Project Management
              • Financial Project Management
              • Error Management
              • Bug Management

              CRM
              • Management of Sales Promotions
              • Management of Salespeople - Supplies
              • Management of Opportunity - Sales
              • Handling of Customer Complaints
              • Management of Attached Documents

              MANAGEMENT INFORMATION SUBSYSTEM (MIS)
              • Accounting Analytics
              • Sales & Purchase Analytics
              • Cross Company Analytics
              • Views Report & Graph Designer
              • OLAP Designer

              GENERAL OPERATING FEATURES
              • Basic System Performance
              • Dimensions of Business Information
              • Import/Export Tools
              • Replication Server
              • Replication Client
              • Human Resource Management

              Customer relationship management (CRM)

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